Review of Mad Hatter's Hide Away smoke shop
Mad Hatter's Hide Away smoke shop: A Wonderland for Smokers
Mad Hatter's Hide Away smoke shop is a popular destination for smokers in Rochester, New York. The shop offers a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop is located at 2334 Culver Rd, Rochester, NY 14609, and is open seven days a week.
Service Options
The shop offers several service options, including curbside pickup, in-store pickup, and in-store shopping. However, delivery is not available. Customers can choose the service option that best suits their needs.
Accessibility
The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. This makes it easy for customers with disabilities to access the shop.
Planning
Customers who are in a hurry can visit the shop for a quick visit. The staff is knowledgeable and can help customers find what they need quickly.
Payments
The shop accepts debit cards, credit cards, and NFC mobile payments. This makes it easy for customers to pay for their purchases.
Product Selection
Mad Hatter's Hide Away smoke shop has a wide range of tobacco products, including cigars, vaporizers, and wellness products. The shop also has a great selection of glassware and smoking accessories. Customers can find everything they need for their smoking needs at the shop.
Customer Service
The staff at Mad Hatter's Hide Away smoke shop is friendly and knowledgeable. They are always willing to help customers find what they need and answer any questions they may have. Customers appreciate the excellent customer service they receive at the shop.
Customer Reviews
Customers have left positive reviews for Mad Hatter's Hide Away smoke shop. They appreciate the great selection of products, knowledgeable staff, and excellent customer service. Customers also enjoy the sensory experience of the shop, with its sights and smells. Some customers have been visiting the shop for years and appreciate the personal touch of the staff remembering them and saying hello.
Please note that the business's website and contact information have not been included in this description.
From the business
"Mad Hatter's Hideaway is Rochester's #1 Smoke Shop! We carry the best cigars, vape, CBD, and tobacco products. We also have Rochester's largest selection of glass, featuring local glass artists and the most popular brands worldwide!"
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Mad Hatter's Hide Away smoke shop Reviews - 413
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Sandy Reale
Donal gave us excellent customer service!
He was patient and very knowledgeable and took a lot of time and showed us a lot of products. We were looking for knives and bought two because of his excellent service. This is our second time in the store and we are looking forward to coming back again. There is a wide selection and a fun experience.
Kidanny Colon
Always a great experience, they always have we I go in for and great knowledgeable from the employees
Nick Inzinna
Love these guys. I gotta say Anthony is my favorite though. Dudes always on point and personable.
Aaron Lindo
Service always good, management very accommodating and care about their customers.
Jay Johnson
This is my go-to shop usually as it’s closest to me. I’m familiar with one of the guys since we share the same birthday. However, I stopped in yesterday and there was someone working I’d never seen there before. I guess I cut into his conversation he was having with another employee. So anytime he answered a question, it was VERY short and offered little help. I had to follow-up my questions with another question and overall felt rushed. Ended up purchasing the wrong thing. Not necessarily saying I won’t be back, I’d just prefer not to deal with that kid again.
Drea Pennetta
i really love this shop! the employees are always welcoming and incredibly helpful. i’ve been coming here for years now, & never go anywhere else. they definitely have the best selection of high quality products at great prices.i have yet to see a shop in rochester come close to their level of commitment to both knowledge of every product and awesome customer service. hands down the best.
Daniel Burke
Amazing inventory and friendly staff who know their stuff.
rebecca clark
I was disappointed after visiting this shop for the fist time after hearing such Great things about it.. but it wasted trip from williamson. They have a great selection and I would've spent a lot of money here but because I was just looking for cheap pipe at the time, I was completely ignored. Apparently my sale didn't matter since it wasn't very big so I didn't buy anything and now I won't go back.
GIgi Gibbardo-STrazzeri
Everyone working there is AMAZING...so friendly helpful and kind
Brian Krall
I haven't had any good or bad experiences here. I won't go out of my way to go there but might stop in if I'm passing by. They don't seem to have very high quality products or very professional staff. But they do have some decent stuff.