Puff n Stuff Smoke, Beer & Wine Shop

This fool had me spend extra money I didn't need to spend.. he saw I didn't know much and took advantage of it

The best inventory AND customer service in town. Irma, one of the managers, stayed on the lookout for a certain piece for me for months (through Covid, no less). When she found it, she ordered it and set it aside until I came in for it. Above and beyond!! Best around

There is a no-return policy, and they do NOT tell you this before your purchase anything. I made a purchase that was defective. I even showed it to the employees immediately after purchasing it, and they agreed it was defective. They refused to return it though, claiming that their manager wouldn’t let them. Nobody tried to call him. Nobody tried to make the situation right. Terrible customer service. If you want to have a no-return policy, then fine. Tell me that BEFORE I make my purchase. But waiting until I try to return it is shady as hell. Never going back, and I’m encouraging my friends to avoid them as well.

Friendly staff great customer service

The staff here are some of the nicest and friendliest of any establishment in Dallas. They usually know what I'm coming in for before I even have to say a word. The prices are very reasonable and affordable. I drive almost an hour here, one way, because of the prices and the amazing staff.

Its a Very Knowledgeable place with a 5-⭐⭐⭐⭐⭐ Rating for customer service.
They are kinda pricey but overall great place.

I think it’s time to contact the city and let them know what’s going on at these locations on what’s going on in the back... selling fake products that’s are displays not actual devices. Be very careful at these locations, bought 2 items both times they were displays and not the actual device. I’ve went up there multiple times and no one has an answer nor do they have their bosses number to call and let them know what’s going on at their location. I didn’t ask for the actual number just asked that they find a avenue on which I could exchange the display that they gave me TWICE NOT ONCE BUT TWICE. Crooked workers and trash customer service.

New staff has brought on a new era for pfs. Ive been going for 6 years and this is the first time i am actually excited to go back and am happy to talk to the staff about my needs. Never had i had this kind of service here, its definitely appreciated.

I went here with a very specific need in detoxification as well as several Kratom questions and was OVERLY SATISFIED with the help I received. Danny (ginger hair and beard w glasses) was AMAZING! I’m the kind of customer who likes to ask a thousand and one questions before I buy most things. He is so very patient and explained every item I looked at in detail. This guy is an obvious asset to this location of Puff n Stuff. I’ve been a weekly customer of both the east Dallas location and the Garland location for MANY years and there is no better shop for these needs then they are. I just wanted to make sure I give a shout out to Danny who made a potentially difficult situation easy breezy painless for me. Thanks you for caring about your customers as much as you obviously do!

I used to go to this shop for my smoke needs.. Had an interview there today. Walked in and was greeted by 3-5 different people. Told them I was there for an interview...30 minutes later, no one approached me for the interview. as well, staff members from other stores were standing around talking about how they wouldn't want to work at this location anymore.. all signs of something I don't want to be a part of. Get it together. that's a horrible image for your service/business.