Puff n Stuff Smoke, Beer & Wine Shop

The store is awesome but the sales associate who wears glasses is a very unpleasant, rude, lazy and doesn’t want to be at work. We asked for prices on different hookahs and one didn’t have tag so he says I don’t know the price and didn’t offer to check it for us, we had to beg him to scan it. When he agreed to check it for he had a fit like a toddler threw the hookah box to the ground and slammed the register dramatically letting us clearly see he didn’t want to do it. He treated us like we were window shoppers instead of paying customers and for that I will not be back again. We spent over $100

Awesome selection of glass for both flower and concentrate. All pieces have artist names they were made by, which is pretty cool. All kinds of papers, tips and filters. Also one of the biggest stores I've seen in DFW! You can get a alcoholic beverage on the way out.

Amazing shop with incredible selection, great variety, and really friendly and knowledgeable staff, but with insanely high prices on all handmade and American pieces. Though I must admit that they thoroughly surprised me by showing me some excellent China glass pieces that were far far cheaper and that have some very nice percolators for the prices, such as $62.99 for a honeycomb with an ice catcher. All in all very nice shop that I have visited many times in the past and have always been impressed with in all aspects and that I will continue to visit in the future

Bought some glass here recently. I like that they are carrying heady pieces again. They have some nice bangers too

I guess this location is only friendly to none people of color. Wasn't greeted when I entered the store. However, the white man who came in behind me was greeted and asked to let them know if he needed further assistance. I approached the kratom counter where and older gray haired gentleman was working, he looked up at me and then went back to doing what he was doing. No 'someone will be right with.' Didn't acknowledge my presence. Nothing. If you are NOT BLACK you may get good customer service. I certainly didn't get it. Never entering this establishment again.

I live right next to this shop and have never had an issue there, until recently. Last week I came in to get a new tank (mine was leaking) for my ecigarette. The woman helping me told me the cheaper tanks would not fit my setup and the only one that would, was the more expensive tank. I got home and tried the tank, and it did not fit. Not a big deal, people make mistakes.

I went in today and brought the tank with me to exchange and purchase some other items I needed. The guy that initially helped me was super helpful. When he was done helping me he asked the manager (female) about exchanging the tank. The tank is in a box and has obviously not been used. The manager told me they don't offer refunds or exchanges and that I should have tried the tank on before I bought it. However, on my first visit they would not let you open any of the tanks. So Im not really sure what I could have done here.

I don't really think I should be penalized when their staff member told me the product would work. I've always liked going to the store, but this left a bad impression on me.

Very kind ppl arnd helpful

This place would be great idea at a better location. I honestly hate the neighborhood and was almost grabbed by human traffickers in a van just around the corner. The store itself is kinda dingy and in a constant state of repair. The inventory is nice! A little pricey in some items but still nice. Just a crappy location/building. If they got something cleaner and safer, say in Deep Ellum people would flock.

Best customer service ever! Nice helpful people. Huge, ever changing inventory of smoking stuff!

The service here was horrible. I walked in and asked for Hydroponics and was informed abruptly that the store next door was closed and he walked off. No further assistance or anything. As i made my way around the store was given no further assistance as they were “training”. I also found a small hydroponics section in the back which was exactly what I was looking for. I still shopped despite the horrible service to which I was told that I needed ID to use a debit card in which I have the pin. No one else was asked to show ID. Steer clear of this place. The service is absolutely horrible. If they didn’t want to work today perhaps they should be on the unemployment line like the rest of America. Boycott this shop. I will never go back and will tell everyone I know the same.