Cloud City Smoke & Vape Shop
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Review of Cloud City Smoke & Vape Shop
Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.
The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.
Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."
However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."
Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.
For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Cloud City Smoke & Vape Shop Reviews - 394
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Wendy Ponce
I had an amazing experience the lady was so nice and gave me one of the best deals that I’ve ever been offered. Definitely recommend!
Isabel Valerio
LOVVVE LOVEEE LOVEEE THIS SMOKE SHOP !!!
The lady who helped me and my boyfriend was super friendly and helpful! We found just what we needed AND more !
they have a large variety of items SUPER CLEAN
This will definitely be my go to smoke shop every time we are in reno
Go check it out ! Its worth every penny !!!
Zachery Cole
Loved the service, had every question answered with expertise, and the owner jasmine is one of the best I’ve seen.. thanks so much for the amazing product, love it.
Breanne Fretz
Great atmosphere. The salesman who helped me not only knew exactly what I needed to get, but also sung a song that was playing on the radio- AND HIS VOICE WAS AMAZING!!
Krista Mon
very rude lady at the counter, tries to gaslight you and make you feel stupid all to avoid giving refund for their defective product :(
Master Snow
I've always had good customer service when I've come in, the lady is always upbeat and happy to help, plus all the tobacco products I buy have been very fresh!
Overall very satisfied with this store.
Carina Flores
They sure do have a habit of up charging what is placed on the tag. Almost every other time i notice paying 2- 10 dollars more than what the sign says (depends on product). I always think to myself maybe its the taxes buut once i see my receipt, smh. Since all sales are final they never fix it.
guadalupe cornejo
Love this place!! They have a bunch of different items to choose from. We are always greeted with smiles and happy energy from jasmine, she is amazing!
Samuel Christopher
The owner, Jasmine is such a sweet lady, anything you want she will order and give you the best deal. Out of all vape shops in Reno this is definitely the best one!
Crystalee Mejia
Had a very amazing experience!! customer service is impeccable, very polite and easy to talk to. Also, very informing! learned a lot!! highly recommend shopping here.