Search

Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Phil Sung

Phil Sung

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Generous Staff

Best smoke shop ever!!! Get to know the guy over there, and he'll hook you up! Very courteous and generous staff

David McLellan

David McLellan

πŸ‘ πŸ‘Ž 😐
Great Prices Great Customer Service Clean Welcoming

This place is awesome! Great prices, great customer service! Clean and very welcoming.

Tenshi Valadez

Tenshi Valadez

πŸ‘ πŸ‘Ž 😐
Great Customer Service Reasonable Prices

The best customer service, the nicest lady you'll ever meet, great prices, I really recommend stopping by and checking out cloud city

Christian C

Christian C

πŸ‘ πŸ‘Ž 😐
Great Conversation Good Experience

Liz is always a great conversation, makes going to this smoke shop a good experience every time.

James Friend

James Friend

πŸ‘ πŸ‘Ž 😐
Great Selection Great Price Great Customer Service

Very good selection. Great price. Great customer service. Will be back often.

Jordan Guyer

Jordan Guyer

πŸ‘ πŸ‘Ž 😐
Great Experience Helpful Staff Highly Recommended

Cloud city Reno was great! Jasmine was really helpful on my first time in!
Highly recommend!

Abigail Godkin

Abigail Godkin

πŸ‘ πŸ‘Ž 😐
Great Service Will Return

Came in for the first time and got great service from Jasmine. Will definitely be coming back. :)

Stoney Geek

Stoney Geek

πŸ‘ πŸ‘Ž 😐
friendly helpful great prices best shop

Super friendly, helpful, and great prices! One of the best bigger shops in town.

Migz4everbrushing

Migz4everbrushing

πŸ‘ πŸ‘Ž 😐
Awesome Products Respectable Employees 5 Stars

This place is huge full of options lot of awesome products, very respectable and nice employees deserves 5 stars

Dalton Tyzbir

Dalton Tyzbir

πŸ‘ πŸ‘Ž 😐
Great customer service Excellent selection Well priced

Great customer service and excellent selection of products that are well priced

Add Review

Cleanliness
Comfort
Staff
Facilities
Your Score
Click here or drop files to upload