Turning Leaf - Madison West

My older review of this store MUST have been a mistake! Apparently I gave it one star, but I've loved it since the first time I went in. Large selection of hardware and e-liquids and CBD products. The staff have actually tried this merchandise before selling it to anyone. (Well, not the exact same bottle, of course. That would upset people.) The staff are extremely well-informed, and it's a great place for beginners to learn the technology. They are also extremely patient, which, in my case, is good. Visit and enjoy!

Friendly professional employees, but most don’t know their stock very well. I would suggest some in- store education on the current inventory as well as continued education on new items as they become part of your inventory. I always have difficulty getting the correct coils for both my devices, and one of them was purchased from your store.

What a great experience. Went in there looking for a new glass piece for my vape tank. When they didn’t have the right size, All hope was not lost because they had a brand new tank (with two plays pieces and two new coils) in a discount bin for about the cost of the glass. They had everything I needed and than some.
The girl that was working was also wonderfully pleasant and helpful.

Respectable selection with some variety and often has a few edibles on sale each time we go in. Good reward program. Staff sometimes have trouble making personalized recommendations beyond just reading the wall. All in all very good, always friendly and helpful. Prices sometimes competitive with online offerings, otherwise always a good place to visit on short notice.

Whether it's a Monday or a Thursday - these guys always deliver top-notch service. I stopped in today and the person working was incredibly friendly and knowledgeable, which I assure you is the norm here. Highly recommend!

A back in December I went in about a cartridge that exploded on me, the gal took my info and said that she would let the manager know what happened since it was a fairly new cartridge. About a week later I get a call from the manager and she told me that she would give me like $30 store credit or a discount or something and that it would be marked on my account. Then last week I go in and my account is nowhere to be found in the system and the managers deny ever speaking to me about the whole ordeal. And said if I still had the cartridge I could exchange it, when I was there in Dec they refused to take it so I threw it away! How was I supposed to know that they were going to change their policy on that? I wish they had done a better job with their account management.

One of the best vape shops I’ve ever seen! Has some juices I haven’t been able to find anywhere else except online or a HUGE vape shop in Milwaukee! Carries like every flavor of the brands I use, and a LOT of brands. If you can’t find a specific flavor or brand, check here, cause they’ll probably have it. I’ve gone on quests over entire cities looking for my specific brand and flavor, and this is the ONLY shop I’ve found that has them!!

The counter associates at both locations are always so friendly and helpful. I am not a vape expert by far and they educated me and helped me find exactly what I wanted. Much appreciated!

Been a member for a few years, staff is extremely respectful and helpful whenever I have questions. Kayla is the best employee there! She is knowledgeable and very welcoming whenever I enter the store. Great prices, always has my items in stock and the rewards program is awesome!

I'm not sure where the negativity is coming from. I haven't experienced anything like what the other reviews are describing. From the first time I stopped in, I've only encountered friendly and knowledgeable vapers working the counter. They have a pretty diverse selection of both devices and juices, are fairly conveniently located and open later than many of their competitors. Somewhat pricey, but only as much as retail stores generally are compared to web stores. I haven't found anything to complain about yet.