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3.8

109 reviews
Cannabis store
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Review of The Herbal Connection

The Herbal Connection: A Reliable Cannabis Store in Eugene, Oregon

The Herbal Connection is a cannabis store located in Eugene, Oregon. The store is open seven days a week, from 8:00 AM to 9:00 PM, making it convenient for customers to purchase their products. The store offers a wide selection of cannabis products, including flowers, edibles, concentrates, and more. They also have a knowledgeable staff that can help customers choose the right product for their needs.

The store has received mixed reviews from customers. Some have praised the staff for being friendly, helpful, and knowledgeable. Others have complained about the customer service, stating that some staff members can be pushy and unhelpful. However, the majority of customers have praised the store's selection of products and affordable prices.

The store has recently undergone a remodel, which has made the store more spacious and visually appealing. The store also offers weekly discounts and deals, making it an affordable option for customers on a budget.

One customer praised the store for their delivery service, stating that the delivery driver went above and beyond to ensure that they received their products. This shows that the store is committed to providing excellent customer service, even outside of their physical location.

Overall, The Herbal Connection is a reliable cannabis store in Eugene, Oregon. While they have received some negative reviews, the majority of customers have praised the store for their selection of products, affordable prices, and knowledgeable staff. If you're looking for a cannabis store in Eugene, The Herbal Connection is worth checking out.

From the business

"At The Herbal Connection, we put people first. We understand that cannabis serves many purposes, and our goal is to make sure you're getting the best product for your needs. Whether you're managing pain, sleep, appetite or just looking for some feel-goods, we have a wide variety of products and our knowledgeable budtenders are happy to guide you to the product that suits you best. Come pay us a visit to see what makes this dispensary truly indispensable!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store pickup
  • In-store shopping

The Herbal Connection Reviews - 109

3.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Dayna Edwards

Dayna Edwards

πŸ‘ πŸ‘Ž 😐
Poor Customer Service

This is my go to spot, recommend to everyone. All employees are absolutely great, but one. Today was it for me. When one of your longest employees treats customers like an inconvenience consistently it's just bad for business. I hope you fix the problem.

Jason Coble

Jason Coble

πŸ‘ πŸ‘Ž 😐
Hidden Costs Poor Customer Service

When I told the server that I would only be spending an xx amount. Looks like running off to wiegh up purchase(what happened to seeing what they're selling) able to include transaction fees, resulting in a a higher price than I clearly mentioned. No where on price sheets or around counter was a purchase fee stated. Boo poor practice is hidden cost obove listed cost.

Brendon Schmoll

Brendon Schmoll

πŸ‘ πŸ‘Ž 😐
Overpriced Poor Quality

CRC…really? You guys are really selling CRC… BNK stands for BUNK! T.K.C.D. From your place is straight CRC boofy! You charge $50 for something I won’t even sell in my own shop in LBC?! Literally can’t kick vendors out the door fast enough if they want to show me trash like this…

christopher

christopher

πŸ‘ πŸ‘Ž 😐
great shop nice employees cleanliness variety of inventory daily deals OZ specials

A great shop with very nice employees. I love the cleanliness of the shop along with the variety of inventory on all types of goodies. They have great daily deals and some great OZ specials.

Thomas Witt

Thomas Witt

πŸ‘ πŸ‘Ž 😐
Illegal Handicapped Parking

Great people. Good staff. They just need to keep an eye out on illegal handicapped parking. Which the owner said she'll take of it. Reminds all of you. I will take a picture and send it in to the DMV. And you will get a ticket if you don't have a handicap plaque.

Emily Garrett

Emily Garrett

πŸ‘ πŸ‘Ž 😐
Improving Service Curbside Pickup

Herbal is trying. There are kinder employees as of lately and there's more clarity in their curbside pickup option. I'll keep checking in for a while to see if the changes stick.

Isaac Mitchell

Isaac Mitchell

πŸ‘ πŸ‘Ž 😐
Friendly Staff Great Service

I visited there a few days ago and as a new smoker I found the staff to be patient and friendly. Wyley helped me he knew I was a beginner and really hooked me up. I’ll be back for sure

Luckyone Kenobi

Luckyone Kenobi

πŸ‘ πŸ‘Ž 😐
Great People Amazing Attitude Excellent Customer Service

Great people amazing attitude. Shout out to Matt the manager and budtender Katie for making my transaction and correction amazing. Had a slight misunderstanding and they handled it like rock stars. Thanks a million we love THC.

Alyshia Fox (Alex Fox)

Alyshia Fox (Alex Fox)

πŸ‘ πŸ‘Ž 😐
Helpful Staff Great Deals Favorite Day

The staff are very helpful nonjudgmental and the deals each week are fantasic. Shatterday has become my fav day of the week.

TJ Gollihugh

TJ Gollihugh

πŸ‘ πŸ‘Ž 😐
Discrimination Poor Customer Service

Used to come here all the time but since lockdown this is the only establishment to tell me they can't serve me because I don't have an Oregon ID
Very friendly even when saying we cannot serve Washington IDs

Update: I was welcomed in but when I went back to grab something for the wife the lady left the customer she was helping to come over and let me know I had my 1 visit that day and told the budtender I wasn't allowed to shop there any more that day
Never had this happen at any dispensary anywhere and I don't see myself ever returning

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The Herbal Connection Hours

  • Monday 8 AM to 9 PM
  • Tuesday 8 AM to 9 PM
  • Wednesday 8 AM to 9 PM
  • Thursday 8 AM to 9 PM
  • Friday 8 AM to 9 PM
  • Saturday 8 AM to 9 PM
  • Sunday 8 AM to 9 PM