Things N Things

So this is all the bad experiences I've had with Things and Things. I will note that I got my first glass pipe from here and didn't have any issues with it. That was over a year ago and it was also the last and only "good thing" I've experienced here.
The stuff mentioned below all happened early 2016:

1) Sells sub-quality products.
I bought a bubbler from these guys. 3 days after buying it, the stem on the bowl snapped off while I was wiping the inside out with toilet paper. Normal pressure and spinning with a couple square of toilet paper in the bowl to dry it out broke 2 pieces of glass that were supposed to be secured together. I couldn't believe it. Edit: Tried to include pictures. Apparently google reviews doesn't like that.

2) They do not care once they have your money.
Called them and informed them of the above issue. Was told "We don't warranty anything. We have to assume you broke it." You'll note the lack of a "Sorry we sold you something that broke immediately." I informed them that they can't sell sub-standard quality products to people and then not do anything about it. That's poor business. I was again told they can't do anything about it. I'm only assuming but I think the person on the phone was agreeing with me but wasn't able to say so out loud. This one is on the manager for the established practices.

3) Lack of competence when it comes to glass
My girlfriend didn't want to wait for a replacement bowl and, against my advice, went to Things and Things to get a bowl "now" instead of waiting for one off the Internet. I told her to ask for a bowl with a 14mm male joint. They proceeded to tell her she needed a downstem multiple times. A downstem for a direct inject bubbler. Really?? After some odd minutes of frustration they finally understood "bowl" does not mean "downstem" and she was able to get the exact same bowl that had come with the last bubbler. How much was it? Read on...

4) Not even sure of their own prices.
She quoted $20 for the bowl. My gf paid that and afterward the younger guy said "the fancy ones are 15. Those are probably 10." The lady immediately corrected him and said they were 20. Shady as hell...

5) Still Sells sub-quality products.
Surprise surprise...the stem on this one broke, too! However, this one lasted about 2-3 weeks. Cause of breakage this time? Set it on the counter while cleaning it. I set it stem up. It rolls, hits the counter, and snaps in the exact same place as the last one.

6) Will not give price quotes over the phone.
There's absolutely no legal reason for this. This is just a jerk tactic to get you to come in and buy marked up stuff in trade for convenience. You already made the trip, right? Why not shell out the extra 10 or 20 bucks?
An employee has commented on this before saying "It's because we can't check IDs over the phone". Price quotes have nothing to do with keeping glass from getting into the hands of underage people. You can't smoke out of a price quote.
If they're underage, they'll get (or make) one regardless of you not telling them AND inconveniencing hundreds of other customers "I can't tell you prices over the phone!"

I have neither the time or the patience to make up stuff like this. Learn from the mistakes that my girlfriend and I have paid for in dealing with Things and Things. We won't be patronizing this place again.

Very friendly staff, good quality Kratom. Excited to head in today and check out some more pieces! Great prices.

I locked my keys in the car. The girl working called her mechanic friend and help me out. She was a lifesaver and definitely deserves a raise.

Nice shop with decent amount of variety, very clean and organized too, friendly staff

I wanted to go in and look around at everything before I got somethin this lady asked Me every 2 sec asked if she could help me I like to look before I by and I dont want to be asked every se c I need help I appreciate the guest service But I have money and she made me feel like I was a thieF

Every staff member is awesome and very helpful. A large variety of good products as well and I recommend to anyone.

Not a whole lot to offer was better when they first opened

Nothing but great experiences. They have a great selection water pipes and accessories. Things N Things also has an awesome assortment of Kratom.

Very friendly people, Most definitely will be back

Nice little shop . OMG the lady at the counter was so helpful and knowledgeable. comfortable place.