Review of Surterra Wellness
Surterra Wellness: A Cannabis Store and Wellness Center in Key West, Florida
Surterra Wellness is a cannabis store and wellness center located in Key West, Florida. The store is open seven days a week, with varying hours depending on the day. The store is primarily a cannabis dispensary, but it also offers wellness services to its customers.
The store's location is convenient and easy to find. It is situated at 3126 Flagler Ave, Key West, FL 33040. The store's phone number is (850) 391-5455. The store's website is not mentioned in this description.
Surterra Wellness has received mixed reviews from its customers. Some customers have praised the store's knowledgeable and friendly staff, while others have criticized the store's customer service. The store's products have received positive reviews from customers who have tried them.
Surterra Wellness is primarily a cannabis dispensary. It offers a wide range of cannabis products, including flowers, concentrates, and edibles. The store's products are of high quality and are available at reasonable prices. The store's staff is knowledgeable about the products and can help customers choose the right product for their needs.
In addition to cannabis products, Surterra Wellness also offers wellness services to its customers. The store offers yoga classes, massage therapy, and other wellness services. These services are designed to help customers relax and improve their overall well-being.
Overall, Surterra Wellness is a good cannabis store and wellness center in Key West, Florida. The store's products are of high quality, and its staff is knowledgeable and friendly. The store's wellness services are also a nice addition, and they can help customers relax and improve their overall well-being.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Delivery
- In-store pickup
- In-store shopping
Jesely Brenes
Great service every time I come in
donna tomosky
I really enjoyed my visit to Surterra Key West! The staff are really professional and knowledgeable about all their products they offer. The atmosphere is welcoming,relaxing and friendly. Just like the Keys! Everything is Florida grown and produced into high quality products
Patrick Westin
Low key from the outside, beautiful on the inside. The store itself is cool and inviting. I really like the vibe in the store.
The staff is fantastic! Super knowledgeable, very nice and patient enough to answer all of my many questions, lol!
Highly recommend checking it out for yourself. They offered a great incentive for the first, qualified purchase, which saved me lots money!
Jesse Barron
I love this dispensary. Their prices are great and they are always running daily specials you will actually use. Super quick transactions with a friendly and knowledgeable staff. I’m in and out of the store in a few minutes.
Michael Zinno
Always a wonderful professional 9lko9l9io9experience! Carolina is very helpful and informative. It is always a pleasure !
James Nichols
Went in today to make a purchase. Staff were very nice but when I asked about my military discount I was told management does not do that anymore. I understand that Covid has an impact on us all. Especially on veterans on fixed income. All my business will go to Truliev.
Jamie Rider
Surterra Staff is very professional & helpful. Julia especially does a great job. She is so calm & patient, two thumbs up for Julia!
As far as product; I especially enjoy their concentrates. Wax, Shatter, Crumble, all top notch products & always high THC%. Also, i love the Coral Reefer collection. Especially the "Island Time" disposable vape. That thing is fire!! Such a nice mind set, along with a warmth that radiates down my back & completely removes my cronic back pain. Only wish it came in .5g & 1g cartridges!!
Only complaint is that you cannot call directly into the Key West office. Unfortunately, you have to go through a corporate headquarters who then dispatches your questions or needs to the branch personnel. I thought that was a little strange. But that's a small thing, and i dont sweat the small things.
Overall i give Surterra Wellness a 10 out of 10 star review. And I would (& i do) highly recommend them to any Medical Marijuana Patient near the facility.
Jamie
C G
On my 1st visit (Key West location) the Float pre-ground I purchased (Jacky Girl) had some large stems but was otherwise satisfactory. On my 2nd visit I bought 2 different strains of pre-ground flower (Blue Dream Haze & Cakez). BOTH were mostly LEAF & STEM! I called to find out why there was trim in what is supposed to be ground FLOWER & the rep advised they do not use trim in their ground flower. Well I can see with my own eyes that is not true. A stem is a stem and because the product is not finely ground the leaves are visible. Something is clearly wrong if they state no trim yet it’s mostly trim.
The rep advised “all sales are final” & said the only possible remedy would be for me to return to the same store I purchased from to see if they are “willing to exchange”. I live in Ft. Lauderdale so that’s not very convenient when there are other locations closer to me. I’ll have to wait until my next trip to the Keys to find out if they will be WILLING to exchange them! Maybe!? Companies that do not make an effort to resolve your problem are undeserving of your business. I don’t like to leave bad reviews so I always go back to the company first to give them a chance to right the wrong. The rep was not very helpful and repeated the same spiel saying they don’t use trim. It was only after I insisted several times that something is wrong (as there is trim in the product) that he agreed to log a complaint on my profile which the Key West store can see on their end when I return to TRY to exchange. No bueno.
megan paez
The best place to go on the island !!! Me and my fiancé both love it there , feels like home. The ladies in the front are all so nice and genuinely happy to help me , the manager is so helpful and knowledgeable and kind. Always a pleasure to shop there for my meds ! I was a huge Truliever until I decided to shop there while having bad service more then a handful of times with people in the back at Trulieve! Th am god for surterra key west !!!!! And honestly , the product is 10x better too I don’t care about the price anymore.
Jared Lewis
FANTASTIC FIRST VISIT! I had a ton of questions but Whitney was accommodating, very knowledgable, and just generally delightful. I would recommend this location to anyone; novice or veteran, plebeian or queen.