Cloud X Vapes

My first time in the waconia cloud x vape shop. I was very impressed indeed! High quality knowledge and professionalism. The atmosphere is clean and calming. I’m retired and it was fun to be asked to show my ID. I know , I know…..they card everyone no matter your obvious age but it was still nice✌️Courtney is a fabulous asset to the place….very pleasant and knowledgeable. I will def go back there again.

The customer service is always good but the place is overpriced. $60 for a Smok Novo 2? I can get a Novo 3 downtown for $30 and online for $16… ridiculous.

Their only saving grace was house juice but since they lost all their old employees the new ones just make it too thin; a 60ml used to last my girlfriend and I two weeks, now we’re lucky if it lasts one. The flavor is also lacking and used to be very good.

Lost a loyal customer.

I waited 20 minutes for the gentleman behind the counter to take care of the one other person in the store. He went to the back to mix some juice and I'm sure it doesn't require that much time. He didn't even acknowledge me or warn me that he won't be back for x-amount of minutes. This was my first and last visit to this business. A tiny bit of customer service goes a long ways.

Over priced not worth it $35 for a disposable loon when you can go to Waconia vape & tobacco downtown & get 2 vapes for $32 would not recommend cloud x

I tried to purchase the sour watermelon house juice and the sales rep filled it with a nasty cucumber flavor then did not label the bottle. Plus I used my free 15 ml . I like the house juice here but the staff is very inconsistent with mixing it and you never know what you will get, it leads me to go elsewhere.

I’m absolutely appalled … the girl who works here named Elle was spewing racial slurs and comments all while customers were in store …I wonder how fast this location will close along with their other locations … disgusting people and disgusting management . AND THEY UPCHARGE MINORS FOR PRODUCT! Unreal!

This place is an actual garbage pile. If Ashlee wasn’t there honestly I bet the store would shut down. Get a new job, Ashlee. You’re a great worker and you deserve better than this place.

I don’t know the chicks name that has helped me the last couple visits. I like her and thinks she’s really cool and knowledgeable on the products.

Although, Yesterday as I was approaching the store I saw she was snuggled with guy on the couch (assuming it was her boyfriend) and making out with him. I found this to be very unprofessional and inappropriate. As I approached the doors she got up immediately and gave me great service.

Lately I have not wanted to come by because I feel the store is not the same as when Givon was running the show. Yet I still do because no other store seems to carry my coils or are out of stock. And at least there’s 2 people there who has shown me courtesy and great customer service.

I will still come by as this was just one mistake I’ve come across however, in the future I hope to not see this happening again.

Horrible. Bought ecig and it stop working few 2 days later and went in to get it exchanged and said “oh look there is a warranty card so do that” I had receipt but I need to go on manufacture website…. Also bought same one later at different place for 32$ instead of 60$ caliburn A2. Don’t go to this place.

Friendly, helpful staff with a clean inviting atmosphere.